Bachelor of Electrical Engineering and Communications (Automated Control and Computer) – Tanta University – Arab Republic of Egypt (2008)
Area of specialization:
Consultancy services
Network design and solutions
E-marketing
Online store management
Expertise:
(2008 – 2009) worked as computer networks and servers’ maintenance and technical support engineer. He conducted software and device checks in the preventive maintenance project of the Ministry of Public Works and Water Resources of Egypt.
Joined Al-Twaijri Group for Computer Systems in 2009, carrying out the following tasks:
Administrator of networks services, design, installation and maintenance.
Providing support for users and network administrators through mobile and email, and maintaining companies’ networks infrastructure.
Connecting devices and supporting Windows.
Configuration and testing of new devices and software solutions.
Reaching customers to provide assistance in installation and operating processes and defects follow-up and resolution as well as providing technical support for customers’ and employees’ computers and answering their enquiries.
Managing back-up systems and retrieving data on daily basis.
Installing and operating desktop operating systems (Windows)
Handling TCP / IP networks and maintaining and repairing devices.
Ensuring computers security and compliance with health and safety regulations.
Preparing and conducting the required training for employees on new systems or software.
Experience in dealing with various types of printers, including (Xerox - canon – HP), network scanning, and setting up WiFi printers, installing and supporting applications.
Wide Knowledge of network antivirus solutions.
Uploading software and website on the server and managing the email, host and domain.
Installing and running new devices, software and operating systems as well as following up and maintaining customers or employees’ computers.
Preparing reports on maintenance operations along with recommending the possible solutions.
Certificates/ Courses:
International Computer Driving License (ICDL)
A+ certification for computer operating, set up and maintenance.
Cisco Certified Internet Network Expert.
Courses on computer and networks maintenance.
MCSA course.
Network course (CCNA).
Training in SQL database.
Training in cameras and DVR installation.
Course on basics of programmable logic controller (PLC).
Training at Future Contracting for Electrical Supplies.
Training in companies’ domains creation and connecting the devices to multiple branches at any location.
Course on maintenance of photocopiers and printers of all types and their connection to the network.
Course on backup software for software solutions and servers.